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Organizational culture, organiztional structure and human resource management as bases for business process orientation and their impacts on organizational performance.
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Organizational culture, organiztional structure and human resource management as bases for business process orientation and their impacts on organizational performance.

2.014 Vitória, Brazilian Business Review, v.11, n.3, p. 100-122, maio/jun. 2014.   SANTOS, Nathalia de Melo  et al. Artigo   SANTOS, Nathalia de Melo  et al. This article presents the main findings of a survey conducted with the aim of describing the inteplay of the variables organizational structure, organizational culture and human resource management - considering the assumptions of the business process orientation (BPO) approach - and of identifying the relationship between these constructs and  organizational performance, based on the four critical dimendion of the balance scorecard technique: financial, customer/market, processes/capabilities and learning/growth. We used data from a sample of 368 medium and large Brazilian companies. By means of structural equation modeling we analyzed the associations between the constructs of the proposed  nomothetic model. The results point to the existence of positive and statistically significant associationabetween the construts investigated, except for the realtionship between organizational structure and organizational performance. Thje results, including with repect to the relatively weak association between elements of organizational structure and performance, suggest that BPO initiatives can have a strong effect on organiztionl performance, adding to discussions of the theme. Inglês 005.73 C967 2014