Aligning strategy, processes and people. Managing and critically reviewing processes in search of operational excellence must be carried out in alignment with strategy and people. A process-oriented organization optimizes resources and avoids antagonism among sectors. The staff gains a new horizon as they naturally align themselves to the goals defined by corporate strategy and client satisfaction.
The customization process
The customized educational solution is a practical one and offers managers a series of tools. By using simple methodology, it moves beyond simply registering the design of processes and develops the issue of aligning them to the company’s strategic planning. It drives the setting up of multifunctional teams and the search for improvement alternatives.
- At an early stage, a context-analysis is carried out and opportunities are identified. Company strategy, relevant players and key processes are identified.
- The second stage identifies and prioritizes the processes that can cause high impact on the business or the operational unit, etc.
- The third stage involves redesigning the processes, once they have been prioritized.
- The fourth stage defines indicators.